SHIPPING INFORMATION

How do you pack the artwork?

All unframed prints are hand rolled and shipped in a ridged postal tube.

For framed artworks the corners of the frame are protected by using foam covers, the whole piece is then encased in bubble wrap.

How long will it take for my order to arrive?

UK orders – approximately 14 days

European orders – approximately 21 days

Rest of world – please allow up to 30 days

How can I track my order?

We will keep you up to date via email, including sending out shipping confirmation and tracking numbers.

What is The Artful Bodgers’ returns policy?

In accordance with the European Distance Selling Directive, items purchased from The Artful Bodgers, by customers within the European Union, can be returned within 30 days of receipt of the goods and must be received in 100% re-saleable condition. In the case of products returned from addresses in the United Kingdom we will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method.

Please Note: The European Distance Selling Directive excludes items that that are hand-made to order, such as custom-made prints or frames, these therefore cannot be returned unless faulty.

What happens if my item is damaged?

Customers must contact us within 3 working days of receipt of the damaged goods to be eligible for replacement or refund. We will then contact you with the full details about the refund or replacement procedure. If there is any obvious damage to the outside of the packaging you should refuse delivery of the package. If your item does arrive damaged please keep the artwork/print in the original packing to be able to send it back to us.

Do The Artful Bodgers offer a framing service?

Yes, UK customers can purchase a variety of framing options with the prints. Their are many options available. If you require a frame, please email us at info@theartfulbodgers.co.uk with your requirements and we will provide a quotation for the framing and shipping.

I want to arrange my own framing, how accurate are your sizes?

Although we try to ensure that the print sizes and image dimensions on our website as accurate as possible, we always recommend waiting until you receive your print before ordering or fabricating any frames. Please do not give the dimesnions on our website to your framer, instead arrange for them to measure the actual print when it arrives.

Certificate of Authenticity

All prints provided by The Artful Bodgers will be accompanied by a Certificate of Authenticity (COA) signed and dated by the artists.

Limited Edition

All prints produced by The Artful Bodgers are limited editions. The total quantity in the edition is indicated in the detailed information on each print page.